How to Submit Applications & Forms

Applications and forms may be submitted

  • Hard copy:
    • In person at either 235 Government Center Drive or 305 Chestnut Street
    • By mail to: 235 Government Center Drive, Wilmington, NC 28403
  • Online:
    • Upload to one of our online contact forms (noted where applicable)
    • SignNow: Listed links will take you to the SignNow website where you can fill out the form/application, add your digital signature and submit

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1. How to Submit Applications & Forms
2. Account Disclosure Authorization Form
3. Additional Documents Required
4. Backflow Installation Permit
5. Backflow Test & Maintenance Form
6. Bank Draft Authorization
7. Certified Backflow Testers
8. Commercial Plan Review/Utility Extension Review
9. Delete Automatic Bank Draft
10. Fire Protection System Permit (NHC)
11. Grease Interceptor Variance Study SOP
12. Industrial Waste Survey - Long Form
13. Industrial Waste Survey - Short Form
14. Irrigation Meter Approved Installation Standard Details
15. Irrigation Subtraction Meter Information
16. Leak Adjustment Request
17. Meter Removal Request (Non-domestic)
18. New Service - Commercial Property Owner
19. New Service - Commercial Tenant
20. New Services Checklist
21. New Service - Residential Property Owner
22. New Service - Residential Tenant
23. Pool Fill Adjustment Request
24. Seller Closing Disclosure
25. Termination of Service - Demo
26. Termination of Service - Tenant
27. Third Party Billing Notification
28. Transfer of Responsibility
29. Transfer of Service
30. Underground Fire Line Permit (WFD)
31. Water Meter Size Form
32. Water Reconnection Waiver/Release Form