2. Setting Up & Terminating Service

2.1. Starting New Service: Application forms are available at both CFPUA offices and on our Applications & Forms page. Or you can call the Customer Service number to get information on our application process, provided the building already has water service. You will need to pay an application fee and if you have had a history of credit offenses with CFPUA, you may be required to pay a deposit. A customer service representative will contact you to arrange a time to turn water service on. You or a responsible person must be on the premises when the technician arrives to turn the water on. Once the water is turned on, that responsible person should verify that the water service is indeed working and that all faucets are turned off and all connections to appliances such as washing machines and ice makers are secure. CFPUA will not be responsible for damage to property caused by open spigots or cracked hoses. To prevent damage to your hot water heater, you or the other responsible person should also make sure the water valve to the hot water heater is open and that the electric current to the appliance is not turned on until there is enough water inside. 

2.2. Social Security and Drivers License Numbers: The application form asks for identifying information to give assurance that CFPUA will be paid for utility services. You do not need to disclose this information, but if you don’t, you may need to pay a deposit before utility service is provided. 

2.3. Deposits: Residential customers with no or a poor credit history and new commercial customers may be required to pay a deposit before receiving service.

2.4. Changing mailing address or phone: If your mailing address or telephone numbers change, please notify CFPUA by calling Customer Service at 910-332-6550 or online.

2.5. Transferring Service: If you are already a CFPUA customer and will be moving from one location to another also served by CFPUA, you may transfer your service without going through the application process. There is a form you can complete at one of the office locations or you can print one from the Applications & Forms page and send to CFPUA. You will be charged a premise fee to cover the cost of sending out a technician to turn on the water service. That fee will be added to your first bill unless your account is delinquent. CFPUA will require all prior charges and the premise be paid before service at the new location is connected.

2.6. Terminating Service: If you will be moving away, or if you will be totally changing your meter and service (for example replacing a house with a commercial building using a larger meter), call or visit a Customer Service representative to set up when the service is to be stopped. You will be responsible for charges as long as you are the owner of the property. If you do not notify Customer Service prior to the date the property changes hands, there is no way for a meter reader to get an accurate consumption amount. Therefore, you may end up paying for water the new owner has used. If there is no ending meter reading, CFPUA prorates consumption by the number of days the property was owned during that billing period.

2.7. Suspending Service: If you will be temporarily away from your property and want to have the water turned off to avoid worrying about leaks or neighbors attaching hoses to your outside spigots, contact Customer Service to arrange for your water to be turned off. You will be charged a premise visit fee when the technician visits your property to turn the service off and again when it is turned back on. While you will not be billed for any water used, you will be billed for the fixed meter charge (see Section 3.3 below). The purpose of the fixed meter charge is to provide for the capital facilities used and available to provide service to the property, whether or not the owner uses that availability. 

Show All Answers

1. 1. General Information
2. 2. Setting Up & Terminating Service
3. 3. Billing & Payment
4. 4. Shutting Off Water
5. 5. Meter Information
6. 6. Backflow Prevention
7. 7. Deposit Policy & FAQ