APPLICATIONS & FORMS
Click the button to chat with a Customer Service Representative or choose one of the forms below.
The following forms can be filled out and submitted online.
Documents submitted online are completed same day (during normal business hours), with processing time up to 2 business days.
Once your application has been completed, you will receive a welcome email with your CFPUA account number. If we are unable to complete your application, you will receive an email requesting additional documentation. Emails will be received from either CSNoReply@CFPUA.org or CSSignNow@CFPUA.org.
Start, Stop, or Transfer Service
1. New Service: Residential Owner | Start service as a homeowner. |
2. New Service: Residential Tenant | Start service as a renter. |
3. New Service: Commercial Owner | Start service as a commercial owner. |
4. New Service: Commercial Tenant | Start service as a commercial tenant. |
5. Seller Closing Disclosure | Authorizes CFPUA to create an account for the buyer of a property and close the account of the seller. |
6. Termination of Service: Demolition | For structures undergoing full or partial demolition. |
7. Termination of Service: Tenant | Stop service as a renter. |
8. Transfer of Service | Transfer your CFPUA service to a new address. |
Adjustments
1. Leak Adjustment | Request an adjustment to your bill following a leak. |
2. Pool Fill Adjustment | Request an adjustment to your bill following installation of or repairs to a swimming pool. |
MANAGE MY ACCOUNT
1. Account Disclosure Authorization | Add an inquiry party to your account. |
2. Additional Documentation Required | Attach and send additional documents for your CFPUA account. |
3. Bank Draft | Add a bank draft to pay your CFPUA bill automatically. |
4. Delete Bank Draft | Remove the bank draft associated with your CFPUA account. |
5. Go Paperless | Create an online account to enroll in paperless billing. |
6. Meter Removal Request (Non-Domestic) | Authorizes CFPUA to remove a meter for non-domestic use. |
7. Third Party Billing Notification | Authorizes CFPUA to send duplicate bills to a third party associated with your account. |
8. Transfer of Responsibility | For property owners or landlords: Transfer the responsibility for CFPUA charges to a tenant. |
9. Water Reconnection Waiver | Authorizes CFPUA staff to reconnect water service without someone present at the property. |
10. Property Owner Records Update | Used to update information on a property owner's CFPUA account. |
Irrigation, Backflow
1. Backflow Installation Permit | Apply for a permit and inspection for your irrigation system's backflow preventer from CFPUA Community Compliance. |
2. Backflow Test and Maintenance Form | Please submit to CFPUA Community Compliance. |
3. Certified Backflow Testers | A list of local companies with certified backflow prevention testers. |
4. Subtraction Meter Installation Standard | Specifications for how to plumb property for a subtraction meter. |
City of Wilmington Forms
1. Trash and Recycling | If your request is urgent please contact City of Wilmington Trash Services at 910-341-7875. |
2. Stormwater | If your request is urgent please contact City of Wilmington Stormwater Services. |
GENERAL INQUIRIES
Customer Service Contact Form | Use this form if you don’t see what you’re looking for above. |