APPLICATIONS & FORMS

The following forms can be filled out and submitted online.

Please allow 1 to 5 business days for processing of electronic documents. If you need immediate assistance, please visit our Customer Service Centers at 235 Government Center Drive or 305 Chestnut Street. We are open from 8 a.m. to 5 p.m. Monday through Friday.

Start, Stop, or Transfer Service

1. New Service: Residential Owner	Start service as a homeowner.
2. New Service: Residential Tenant	Start service as a renter.
3. New Service: Commercial Owner	Start service as a commercial owner.
4. New Service: Commercial Tenant	Start service as a commercial tenant.
5. Seller Closing Disclosure	Authorizes CFPUA to create an account for the buyer of a property and close the account of the seller.
6. Termination of Service: Demolition	For structures undergoing full or partial demolition.
7. Termination of Service: Tenant	Stop service as a renter.
8. Transfer of Service	Transfer your CFPUA service to a new address.

Adjustments

1. Leak Adjustment	Request an adjustment to your bill following a leak.
2. Pool Fill Adjustment	Request an adjustment to your bill following installation of or repairs to a swimming pool.

MANAGE MY ACCOUNT

1. Account Disclosure Authorization	Add an inquiry party to your account.
2. Additional Documentation Required	Attach and send additional documents for your CFPUA account.
3. Bank Draft	Add a bank draft to pay your CFPUA bill automatically.
4. Delete Bank Draft	Remove the bank draft associated with your CFPUA account.
5. Go Paperless	Create an online account to enroll in paperless billing.
6. Meter Removal Request (Non-Domestic)	Authorizes CFPUA to remove a meter for non-domestic use.
7. Third Party Billing Notification	Authorizes CFPUA to send duplicate bills to a third party associated with your account.
8. Transfer of Responsibility	For property owners or landlords: Transfer the responsibility for CFPUA charges to a tenant.
9. Water Reconnection Waiver	Authorizes CFPUA staff to reconnect water service without someone present at the property.
10. Property Owner Records Update	Used to update information on a property owner's CFPUA account.

Irrigation, Backflow

1. Backflow Installation Permit	Apply for a permit and inspection for your irrigation system's backflow preventer from CFPUA Community Compliance.
2. Backflow Test and Maintenance Form	Please submit to CFPUA Community Compliance.
3. Certified Backflow Testers	A list of local companies with certified backflow prevention testers.
4. Subtraction Meter Installation Standard	Specifications for how to plumb property for a subtraction meter.

City of Wilmington Forms

1. Trash and Recycling	If your request is urgent please contact City of Wilmington Trash Services at 910-341-7875.
2. Stormwater	If your request is urgent please contact City of Wilmington Stormwater Services.

GENERAL INQUIRIES

Customer Service Contact Form

Use this form if you don’t see what you’re looking for above.