Financial Assistance

We encourage customers whoBill assistance are behind on their CFPUA bills and are in need of financial assistance to apply for programs that may help them bring their accounts up to date.

¿Necesita esta información en español? Llame al 910-332-6550.


CFPUA Assist

Customers may qualify for assistance from CFPUA Assist, a program administered by New Hanover County DHHS. The program provides emergency financial assistance for CFPUA water and sewer bills.

For assistance with your CFPUA bill, visit the New Hanover County Department of Social Services at 1650 Greenfield St., Wilmington, NC 28401.

If you are interested in making a donation to CFPUA Assist, click here.


Additional Programs

Please contact the individual agencies as listed below for specific information regarding eligibility criteria and guidelines. Hours and availability are subject to change without notice:

Help Hub at the Harrelson Center 
Open Tuesday, Wednesday, and Thursday		910-769-5357
The Harrelson Center | Help Hub
New Hanover County Department of Health and Human Services
910-798-3500 or 910-798-3650
Health & Human Services | New Hanover County, NC (nhcgov.com)
Salvation Army of Cape Fear
910-762-2070 or 910-762-7354, ext. 66524 
The Salvation Army Cape Fear
Sister Isaac Center
910-762-5491, ext.135
The Sister Isaac Center
The Outlaw Foundation 
Serving those currently battling cancer
800-334-3452 
www.theoutlawfoundation.com
Health Opportunity Pilot (HOP) Program
Customer or customer’s child must receive Medicaid.
910-208-2024 or 800-953-0202
Disabled American Veterans, Chapter 11 Wilmington

910-313-2190, ext. 303, or 910-471-2205
Fax: 910-833-8896