Financial Assistance

CFPUA understands that the COVID-19 pandemic has placed financial strain on many of our customers. We are encouraging customers who are behind on their CFPUA bills and are in need of financial assistance to apply for programs that may help them bring their accounts up to date.

New Hanover County is taking applications for the Emergency Rental Assistance Program and the HOPE (Housing Opportunities and Prevention of Evictions) Program, which include assistance for CFPUA bills for qualified applicants. It is important to note that CFPUA is NOT administering these programs and that questions should be directed to the New Hanover County Department of Health and Human Services (DHHS), which can be reached at 910-798-3560.

An "eligible household" under the Emergency Rental Assistance Program is defined as a renter household in which at least one or more individuals meets the following criteria: 

  • Qualifies for unemployment or has experienced a reduction in household income, incurred significant costs, or experienced a financial hardship due to COVID-19; 
  • Demonstrates a risk of experiencing homelessness or housing instability; and 
  • Has a household income at or below 80 percent of the area median (80 percent of area median household income would be $43,912.80, based on 2019 U.S. Census data). ahhs_era_buttontall Opens in new window

We encourage customers who may qualify for assistance to apply as quickly as possible as these funds are limited and are likely to be depleted soon.

Even if customers do not qualify for New Hanover County’s program, there are other funds that have been allocated as part of federal COVID-19 relief packages that are still to be rolled out.  We encourage customers to keep checking this page for updates.

CFPUA Assist

Customers also may qualify for assistance from CFPUA Assist, a program administered by New Hanover County DHHS.  You can learn more at

For information on additional local and regional programs offering financial assistance, click here