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Customer Service

2. Customer Service Contact Form

4. Please note:

   It is not necessary to email us separately once you have submitted this form. Please call us at (910) 332-6550 or visit one of our locations if: Your request is urgent, you need a resolution within 2 business days, or if your water service has been interrupted. Questions regarding trash and/or storm water should be directed to the City of Wilmington, links below:

   It is not necessary to email us separately once you have submitted this form. Please call us at (910) 332-6550 or visit one of our locations if: Your request is urgent, you need a resolution within 2 business days, or if your water service has been interrupted. Questions regarding trash and/or storm water should be directed to the City of Wilmington, links below:

6. Trash & Recycling

   Trash & Recycling

7. Stormwater

   Stormwater

9. How may we help you?*

   1. Auto-draft Enrollment or Withdrawal
   2. Billing Question
   3. Change of Address
   4. Go Paperless
   5. Leak Adjustment
   6. Meter Issues/Meter Reading

   1. New Service Request
   2. Payment Arrangement
   3. Pay Online Issue
   4. Transfer of Responsibility
   5. Terminate Service or Reinstate Owner
   6. Other

11. First Name*

12. Last Name*

14. Company Name

16. Service Address*

18. City*

19. State*

20. Zip Code*

22. Account Number

23. Email Address*

25. Phone Number*

26. Best Phone Contact Time
    -- Select One --MorningAfternoonEveningAnytime

28. Comments*

30. Have you attempted to contact us in the last 2 weeks regarding this issue?*
    -- Select One --NoYes, via emailYes, via phone or voicemail

31. If Yes, date & time of previous contact
    If Yes, date & time of previous contact

    If Yes, date & time of previous contact

33. Upload File

34. Upload File

35. Upload File

36. Upload File

Leave This Blank:


38. 1. Receive an email copy of this form.
39. Email address

    This field is not part of the form submission.

40. Submit

* indicates a required field