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Customer Service

2. It is not necessary to email us separately once you have submitted this form. Please call us at (910) 332-6550 or visit one of our locations if: Your request is urgent, you need a resolution within 2 business days, or if your water service has been interrupted.
4. City of Wilmington Online Forms
   Trash & Recycling
   Stormwater
6. How may we help you?*

   1. Backflow/Meter Set Process
   2. Billing Question
   3. Change of Address
   4. Go Paperless

   1. Meter Issues/Meter Reading
   2. Payment Arrangement
   3. Pay Online Issue
   4. Other

   
   

   
   

   
   

   Please fill out this form and describe in the comments what issues you are experiencing. 

8. First Name*
9. Last Name*
11. Company Name
13. Service Address*
15. City*
16. State*
17. Zip Code*
19. Account Number
20. Email Address*
22. Phone Number*
23. Best Phone Contact Time
    -- Select One --MorningAfternoonEveningAnytime
25. Comments*
27. Have you attempted to contact us in the last 2 weeks regarding this issue?*
    -- Select One --NoYes, via emailYes, via phone or voicemail
28. If Yes, date & time of previous contact
    If Yes, date & time of previous contact

    If Yes, date & time of previous contact
30. Upload File
31. Upload File
32. Upload File
33. Upload File
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35. 1. Receive an email copy of this form.
36. Email address

    This field is not part of the form submission.

37. Submit

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