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Customer Service

2. It is not necessary to email us separately once you have submitted this form. Please call us at (910) 332-6550 or visit one of our locations if: Your request is urgent, you need a resolution within 2 business days, or if your water service has been interrupted.

   It is not necessary to email us separately once you have submitted this form. Please call us at (910) 332-6550 or visit one of our locations if: Your request is urgent, you need a resolution within 2 business days, or if your water service has been interrupted.

4. City of Wilmington Online Forms
   <a "Hyperlink" href="https://www.cfpua.org/FormCenter/Customer-Service-10/City-of-Wilmington-Trash-Services-88" target="_blank" title="Trash & Recycling">Trash & Recycling</a> <br> <a "Hyperlink" href="/FormCenter/Customer-Service-10/City-of-Wilmington-Stormwater-95" target="_blank" title="Stormwater">Stormwater</a>

   Trash & Recycling
   Stormwater

6. SignNow Forms
   The following forms can be filled out and submitted online (no need to fill out the form below). If the form you want is not listed, proceed to the next section on this page.<br> <br> <a class="Hyperlink" href="https://signnow.com/s/KHGfmOs0" target="_blank" title="Account Authorization">Account Authorization</a> <br> <a class="Hyperlink" href="https://signnow.com/s/jBLqjmXN" target="_blank" title="Bank Draft">Bank Draft</a><br> <a class="Hyperlink" href="https://signnow.com/s/ywh9hmv0" target="_blank" title="Delete Bank Draft">Delete Bank Draft</a><br> <a class="Hyperlink" href="https://signnow.com/s/zIJiSpL3" target="_blank" title="Leak Adjustment">Leak Adjustment</a><br> <a class="Hyperlink" href="https://signnow.com/s/2QERXt9E" target="_blank" title="Meter Removal (non-domestic)">Meter Removal (non-domestic)</a><br> <a class="Hyperlink" href="https://signnow.com/s/mbFFSlxJ" target="_blank" title="New Service: Commercial Property Owner">New Service: Commercial Property Owner</a><br> <a class="Hyperlink" href="https://signnow.com/s/r5X7KuX5" target="_blank" title="New Service: Commercial Tenant">New Service: Commercial Tenant</a><br> <a class="Hyperlink" href="https://signnow.com/s/I8TH3Z3t" target="_blank" title="New Service: Residential Property Owner">New Service: Residential Property Owner</a><br> <a class="Hyperlink" href="https://signnow.com/s/r4vfU2ZW" target="_blank" title="New Service: Residential Tenant">New Service: Residential Tenant</a><br> <a class="Hyperlink" href="https://signnow.com/s/lVKIOZIm" target="_blank" title="Pool Fill Adjustment">Pool Fill Adjustment</a><br> <a class="Hyperlink" href="https://signnow.com/s/VT7FS3Zi" target="_blank" title="Termination of Service: Demo">Termination of Service: Demo</a><br> <a class="Hyperlink" href="https://signnow.com/s/4o4jp2gT" target="_blank" title="Termination of Service: Tenant">Termination of Service: Tenant</a><br> <a class="Hyperlink" href="https://signnow.com/s/6yF3op9z" target="_blank" title="Transfer of Responsibility">Transfer of Responsibility</a><br> <a class="Hyperlink" href="https://signnow.com/s/jwQZREX9" target="_blank" title="Water Reconnection Waiver">Water Reconnection Waiver</a><br>

   The following forms can be filled out and submitted online (no need to fill out the form below). If the form you want is not listed, proceed to the next section on this page.
   
   Account Authorization
   Bank Draft
   Delete Bank Draft
   Leak Adjustment
   Meter Removal (non-domestic)
   New Service: Commercial Property Owner
   New Service: Commercial Tenant
   New Service: Residential Property Owner
   New Service: Residential Tenant
   Pool Fill Adjustment
   Termination of Service: Demo
   Termination of Service: Tenant
   Transfer of Responsibility
   Water Reconnection Waiver
   

8. How may we help you?*

   1. Backflow/Meter Set Process
   2. Billing Question
   3. Change of Address
   4. Go Paperless

   1. Meter Issues/Meter Reading
   2. Payment Arrangement
   3. Pay Online Issue
   4. Other

   If the above links didn't address your issue, please fill out the rest of this form.

10. First Name*

11. Last Name*

13. Company Name

15. Service Address*

17. City*

18. State*

19. Zip Code*

21. Account Number

22. Email Address*

24. Phone Number*

25. Best Phone Contact Time
    -- Select One --MorningAfternoonEveningAnytime

27. Comments*

29. Have you attempted to contact us in the last 2 weeks regarding this issue?*
    -- Select One --NoYes, via emailYes, via phone or voicemail

30. If Yes, date & time of previous contact
    If Yes, date & time of previous contact

    If Yes, date & time of previous contact

32. Upload File

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37. 1. Receive an email copy of this form.
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