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Posted on: September 16, 2018

CFPUA Waives Late Fees for Bills Due Between 9/11 and 9/25 during the Hurricane Recovery


UPDATE ISSUED ISSUED Sunday, September 16:

All bills originally due between 9/11 and 9/25 are all due 9/26. No penalties will be incurred until that time. Administrative offices will be closed on Monday, September 16, 2018.

ORIGINAL MESSAGE ISSUED Tuesday, September 11:

As Hurricane Florence heads towards Wilmington and New Hanover County, CFPUA would like you to focus on your and your family’s safety. Since our customers are busy with things other than paying bills, we are suspending late fees for a defined period.

This applies to CFPUA customers with a bill due between today, September 11, 2018, and Tuesday, September 18, 2018. All bills which would have been due during that time are due by close of business on Wednesday, September 19, 2018.

Depending on the storm’s impact, CFPUA will reassess whether to extend the timeframe. You can go to for updates on this story and our work before, during, and after the storm. In the meantime, please be safe.