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Posted on: April 1, 2020

Service disconnections, late fees remain suspended through May

Running faucet

On March 13, CFPUA suspended all delinquency-related service disconnections in response to the COVID-19 pandemic. Following Gov. Roy Cooper’s Executive Order 124, issued Tuesday, that suspension will extend through at least the end of May.

The Governor’s order, effective Tuesday, March 31, 2020, will remain in effect for 60 days. The order directs North Carolina utilities to halt service disconnections and late fees or interest on any bill issued after March 31.

Customers who already may have been disconnected and wish to be reconnected during this period can call Customer Service at 910-332-6550 to arrange for service to be restored.

It is important to note that regular service charges will continue to accrue on all active CFPUA accounts.

If you need help paying your CFPUA bill, contact WATERway N.C. by visiting www.WATERway-online.com or calling 910-332-6625. This program, administered by the New Hanover County Department of Health and Human Services, provides needs-based financial assistance to customers unable to pay water and sewer bills.

The City of Wilmington has indicated it is temporarily stopping suspensions of trash service for nonpayment until further notice.

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