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Posted on: March 17, 2020

CFPUA to close facilities to public after Wednesday; phone, online services remain available

office closed sign

To protect our customers and staff, Cape Fear Public Utility Authority is temporarily closing its facilities to the public effective 5 p.m. Wednesday, March 18.  This closure includes Customer Service at 235 Government Center Drive and 305 Chestnut Street as well as all other in-person services at our locations. 

Note that Customer Service staff will still be available by phone at 910-332-6550 during regular business hours. Water emergencies such as major leaks, sewer spills, or alarms at CFPUA pump stations should be reported by calling the emergency hotline at 910-332-6565.

In addition, CFPUA offers several ways to pay bills or manage accounts, including:

The Customer Self-Service Portal and automated phone system now offer options to pay by e-check, which deducts from a bank account without any service fees.

Customers who make cash payments and are unable to arrange an alternative way to pay should delay payments until in-person Customer Service returns to normal operations.  Please do not deposit cash in CFPUA drop boxes.  Late fees and delinquency-related service disconnections are suspended at this time.

Similarly, the Engineering lobby at 235 Government Center Drive will be closed to walk-in customers after Wednesday.  However, staff will remain available by telephone and other means to provide service to the development community and others, as necessary.  Call 910-332-6560 for general engineering related assistance or fill out the online Engineering Contact Form.

This temporary closure is one of several steps CFPUA is taking to protect customers and staff and ensure continuity of essential operations during this period. 

“The core mission of CFPUA is to provide quality, dependable water and wastewater services to our community, and this mission doesn’t change when threats such as a hurricane or a viral pandemic loom,” Executive Director Jim Flechtner said. “Ensuring we remain able to serve our vital role in this community, even under trying circumstances, requires careful planning and preparation, tasks that are very familiar to the staff that kept our services uninterrupted throughout Hurricane Florence.”

New Hanover County residents with questions about COVID-19 can access the latest information on the local response by clicking here.