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Posted on: March 13, 2020

CFPUA suspends service disconnections

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CFPUA is temporarily suspending delinquency-related service disconnections, effective immediately.

“One of the most important safeguards for our community to prevent the spread of COVID-19 is hand-washing,” Executive Director Jim Flechtner said. “This small step ensures all of our customers have access to water during this time to keep themselves and their families safe and healthy.”

The suspension of disconnections will be reassessed in about 30 days, with any revisions dependent upon circumstances at that time.

Customers who already may have been disconnected and wish to be reconnected during this period can call Customer Service at 910-332-6550 to arrange for service to be restored.

It is important to note that charges will continue to accrue on all active accounts.

Service disconnections already have been suspended since February 3 as CFPUA implemented new customer service software.

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