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Customer Service

  1. It is not necessary to email us separately once you have submitted this form. Please call us at (910) 332-6550 or visit one of our locations if: Your request is urgent, you need a resolution within 2 business days, or if your water service has been interrupted.

  2. City of Wilmington Online Forms

    Trash & Recycling

  3. SignNow Forms

    The following forms can be filled out and submitted online (no need to fill out the form below). If the form you want is not listed, proceed to the next section on this page.

    Account Authorization
    Bank Draft
    Delete Bank Draft
    Leak Adjustment
    Meter Removal (non-domestic)
    New Service: Commercial Property Owner
    New Service: Commercial Tenant
    New Service: Residential Property Owner
    New Service: Residential Tenant
    Pool Fill Adjustment
    Termination of Service: Demo
    Termination of Service: Tenant
    Transfer of Responsibility
    Water Reconnection Waiver

  4. How may we help you?*

    If the above links didn't address your issue, please fill out the rest of this form.

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