COVID-19 Response

CFPUA resumes some in-person services

CFPUA is offering limited in-person business at its customer service centers at 235 Government Center and 305 Chestnut Street. 

Between 9 a.m. and 5 p.m. Monday through Friday, customers will be able to make in-person payments and submit applications to move or transfer an account. For information on the types of in-person business that can be conducted, click here.

All other CFPUA facilities remain closed to the public at this time. 

Note that Customer Service staff is also available by phone at 910-332-6550 during regular business hours, 8 a.m. to 5 p.m. Monday through Friday. Water emergencies such as major leaks, sewer spills, or alarms at CFPUA pump stations should be reported by calling the emergency hotline at 910-332-6565.

In addition, CFPUA offers several ways to pay bills or manage accounts remotely, including:



Staff Spotlightoperator duties 2

While many CFPUA employees are working from home to help slow the spread of COVID-19, a handful of water treatment operators lived at work for multiday stints. 

From April 6 to June 1, 2020, CFPUA dispatched operator teams for 7-day shifts to the Sweeney Water Treatment Plant and Richardson Nanofiltration Plant.

To provide comfortable, private living space at the plants, CFPUA rented trailers – one per on-duty employee – and stationed them on the grounds of the plants. The trailers were equipped with WiFi and television for when the employees are off duty. Staff at the plants were provided all meals and have access to washers and dryers and a full kitchen.

Read more in the April 2020 edition of CFPUA’s Water Works customer newsletter.