COVID-19 Response

CFPUA resumes some in-person services

On Monday, May 11, CFPUA will begin offering limited hours for certain in-person business at its 235 Government Center Drive offices. Between 9 a.m. and 3 p.m. Monday through Friday, customers will be able to make in-person payments and submit applications to move or transfer an account.

For information on the types of in-person business that can be conducted, click here.

The customer service center at 305 Chestnut Street will remain closed until further notice. All other CFPUA facilities remain closed to the public at this time. 

Note that Customer Service staff will still be available by phone at 910-332-6550 during regular business hours, 8 a.m. to 5 p.m. Monday through Friday. Water emergencies such as major leaks, sewer spills, or alarms at CFPUA pump stations should be reported by calling the emergency hotline at 910-332-6565.

In addition, CFPUA offers several ways to pay bills or manage accounts remotely, including:


Staff Spotlightoperator duties 2

While many CFPUA employees are working from home to help slow the spread of COVID-19, a handful of water treatment operators are living at work for multiday stints. 

On April 6, CFPUA began dispatching operator teams for 7-day shifts to the Sweeney Water Treatment Plant and Richardson Nanofiltration Plant.

To provide comfortable, private living space at the plants, CFPUA has rented trailers – one per on-duty employee – and stationed them on the grounds of the plants. The trailers are equipped with WiFi and television for when the employees are off duty. Staff at the plants are being provided all meals and have access to washers and dryers and a full kitchen.

Read more in the April edition of CFPUA’s Water Works customer newsletter.