Understanding Your Bill

CFPUA bills every 2 months, around every 55 to 65 days, so you will receive 6 bills a year. Variations to this schedule may occur due to weekends, holidays, and weather events.

Below is an example of a bill. Move your mouse over bill items for explanations on each one.

Please note:

Balance Forward means past due and should be paid as soon as possible to avoid service interruption. Total Amount Due reflects the total for the current two-month billing period, which also includes the Balance Forward amount.

Delinquency:

Payment due date is 30 days after the account was billed. If payment is not received by the due date:

  • A late fee is applied 1 day after the payment due date.
  • A delinquent letter is sent 23 days, including weekends, after the late fee was applied.
  • Water service will be turned off 14 days, including weekends, after the delinquent letter is mailed

Mailing AddressBill DateAccount NumberLast PaymentBalance ForwardTotal Amount DueCurrent Date DueAmount if Paid After Date DueService PeriodService AddressServiceMeter #Read DatePrevious ReadingCurrent ReadingMeter UnitsUsage in 1,000 GallonsAmount DueTotal CFPUA ChargesTotal Wilmington ChargesTotal Amount DueImportant InformationBill MessageHistory of UsagePayment Information