Understanding Your Bill

CFPUA bills each month, around every 27 to 35 days, so you will receive 12 bills per year. Variations to this schedule may occur due to weekends, holidays, and weather events.

Amount Due:

Total Amount Due reflects the total for the current one-month billing period, which also includes the Past Due amount.

Delinquency:

Payment due date is 25 days after the account is billed. If payment is not received by the due date:

•           A late fee is applied;

•           A delinquent letter is sent 14 days after the due date;

•           The account becomes eligible for disconnection 14 days after the date of the delinquency letter.

READING YOUR BILL

Below is an example of a bill with key sections highlighted:

Reading-your-billMailing AddressBill DateAccount NumberLast PaymentBalance ForwardTotal Amount DueCurrent Date DueAmount if Paid After Date DueService PeriodService AddressServiceMeter #Read DatePrevious ReadingCurrent ReadingMeter UnitsUsage in 1,000 GallonsAmount DueTotal CFPUA ChargesTotal Wilmington ChargesTotal Amount DueImportant InformationBill MessageHistory of Usage