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Start or Stop Service

I am a...	I want to...	I will need...	Applications & Forms
Residential Tenant (rented home or apartment)	Start Services	Completed Residential Tenant application Owner Transfer of Responsibility Copy of Signed Lease Photo ID Deposit - See New Service Checklist (PDF) for details $55 New Service Fee $25 Trash Activation Fee, if applicable	New Service - Residential Tenant Transfer of Responsibility
	Stop Services	Fill out Tenant Termination of Services form. Cannot be done by phone.	Tenant Termination of Service
Residential Owner	Start Services	Completed Residential Property Owner application A copy of the Closing Disclosure/HUD or Recorded Deed Photo ID Deposit - See New Service Checklist (PDF) for details $55 New Service Fee $25 Trash Activation Fee, if applicable	New Service - Residential Property Owner
	Stop Services	A copy of the Closing Disclosure/HUD or Recorded Deed
Commercial Tenant	Start Services	Completed Commercial Tenant application Copy of Signed Lease Owner Transfer of Responsibility Photo ID Deposit - See New Service Checklist (PDF) for details $55 New Service Fee $25 City of Wilmington Trash Activation Fee, if applicable	New Service - Commercial Tenant Transfer of Responsibility
	Stop Services	Fill out the Tenant Termination of Services form. Cannot be done by phone.	Tenant Termination of Service
Commercial Owner	Start Services	Completed Commercial Owner application A copy of the Closing Disclosure/HUD or Recorded Deed Photo ID Deposit - See New Service Checklist (PDF) for details $55 New Service Fee $25 City of Wilmington Trash Activation Fee, if applicable	New Service - Commercial Property Owner
	Stop Services	A copy of the Closing Disclosure/HUD or Recorded Deed
Property Manager	Manage Property Owner's Account	Account Disclosure Authorization Form filled out by Property Owner. Property Management Agreement	Account Disclosure Authorization

Landlords, Tenants & Transferring Responsibility

Landlords	Property owners to decide whether to retain control over new accounts for tenant-occupied properties or transfer responsibility to the tenant.	Transfer of Responsibility
Transfer	Takes effect upon acceptance of Transfer of Responsibility Form.
Costs	The tenant will be responsible for the $55 new service fee and payment of any deposit required.
Making Changes	Changes to or revoking of tenant responsibility must be made in writing by the owner and submitted to Customer Service. If the owner decides to be reinstated, then for any future tenants, the owner will have to fill out another election form if they want to transfer responsibilities for the bill.	Submit Form
Termination	Tenants that are moving out should complete the Termination of Service form to stop the billing in their name as of the written stop date. This reactivates the owner's account. If the tenant does not fill out this form, the tenant will be responsible for the utility bill until either a new tenant moves in or if the owner takes back responsibility for utilities.	Tenant Termination of Service
Trash Services	If the property will be vacant for some time, the owner should contact CFPUA to have the carts picked up if they would like to suspend charges for this service.	Trash Services