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Start or Stop Service
To set up services in your name within 1-2 business days, please visit one of our locations: 235 Government Center Dr. or 305 Chestnut Street - 8 a.m. to 5 p.m., Monday through Friday. Applications and forms may be submitted in person or online.
Read our New Service Checklist (PDF) for more detail on what you'll need to set up service.
I am a... | I want to... | I will need... | Applications & Forms |
---|---|---|---|
Residential Tenant (rented home or apartment) | Start Services |
| Residential Utility Services - Tenant (PDF) Transfer of Responsibility for Account Charges (PDF) |
Stop Services | Fill out Tenant Termination of Services form. Cannot be done by phone. | Tenant Termination of Services Request (PDF) | |
Residential Owner | Start Services |
| Residential Utility Services - Property Owner (PDF) |
Stop Services | A copy of the Closing Disclosure/HUD or Recorded Deed | ||
Commercial Tenant | Start Services |
| Commercial Utility Services - Tenant (PDF) Transfer of Responsibility for Account Charges (PDF) |
Stop Services | Fill out the Tenant Termination of Services form. Cannot be done by phone. | Tenant Termination of Services Request (PDF) | |
Commercial Owner | Start Services |
| Commercial Utility Services - Owner (PDF) |
Stop Services | A copy of the Closing Disclosure/HUD or Recorded Deed | ||
Property Manager | Manage Property Owner's Account |
| Account Disclosure Authorization Form |
Landlords, Tenants & Transferring Responsibility
Landlords | Property owners to decide whether to retain control over new accounts for tenant-occupied properties or transfer responsibility to the tenant. | Transfer of Responsibility (PDF) |
Transfer | Takes effect upon acceptance of Transfer of Responsibility Form. | |
Costs | The tenant will be responsible for the $55 new service fee and payment of any deposit required. | |
Making Changes | Changes to or revoking of tenant responsibility must be made in writing by the owner and submitted to Customer Service. If the owner decides to be reinstated, then for any future tenants, the owner will have to fill out another election form if they want to transfer responsibilities for the bill. | Submit Form |
Termination | Tenants that are moving out should complete the Termination of Service form to stop the billing in their name as of the written stop date. This reactivates the owner's account. **If the tenant does not fill out this form, the tenant will be responsible for the utility bill until either a new tenant moves in or if the owner takes back responsibility for utilities.** | Tenant Termination of Service (PDF) |
Trash Services | If the property will be vacant for some time, the owner should contact CFPUA to have the carts picked up if they would like to suspend charges for this service. | Contact Us |