Start or Stop Service

To set up services in your name within 1-2 business days, please visit one of our locations: 235 Government Center Dr. or 305 Chestnut Street - 8 a.m. to 5 p.m., Monday through Friday. Applications and forms may be submitted in person or online.

Read our New Service Checklist (PDF) for more detail on what you'll need to set up service.

I am a...I want to...I will need...Applications & Forms
Residential
 Tenant
(rented home or apartment)		Start Services
  • Completed Residential Tenant application
  • Owner Transfer of Responsibility
  • Copy of Signed Lease
  • Photo ID
  • Deposit - See New Service Checklist (PDF) for details
  • $55 New Service Fee
  • $25 Trash Activation Fee, if applicable
New Service - Residential Tenant

Transfer of Responsibility

Stop ServicesFill out Tenant Termination of Services form. Cannot be done by phone.Tenant Termination of Service
Residential OwnerStart Services
  • Completed Residential Property Owner application
  • A copy of the Closing Disclosure/HUD or Recorded Deed
  • Photo ID
  • Deposit - See New Service Checklist (PDF) for details
  • $55 New Service Fee
  • $25 Trash Activation Fee, if applicable
New Service - Residential Property Owner



Stop ServicesA copy of the Closing Disclosure/HUD or Recorded Deed
Commercial TenantStart Services
  • Completed Commercial Tenant application
  • Copy of Signed Lease
  • Owner Transfer of Responsibility
  • Photo ID
  • Deposit - See New Service Checklist (PDF) for details
  • $55 New Service Fee
  • $25 City of Wilmington Trash Activation Fee, if applicable
New Service - Commercial Tenant

Transfer of Responsibility






Stop ServicesFill out the Tenant Termination of Services form. Cannot be done by phone.Tenant Termination of Service
Commercial OwnerStart Services
  • Completed Commercial Owner application
  • A copy of the Closing Disclosure/HUD or Recorded Deed
  • Photo ID
  • Deposit - See New Service Checklist (PDF) for details
  • $55 New Service Fee
  • $25 City of Wilmington Trash Activation Fee, if applicable
New Service - Commercial Property Owner

Stop ServicesA copy of the Closing Disclosure/HUD or Recorded Deed
Property ManagerManage Property Owner's Account
  • Account Disclosure Authorization Form filled out by Property Owner.
  • Property Management Agreement  
Account Disclosure Authorization


Landlords, Tenants & Transferring Responsibility

Landlords
Property owners to decide whether to retain control over new accounts for tenant-occupied properties or transfer responsibility to the tenant.
Transfer of Responsibility
Transfer
Takes effect upon acceptance of Transfer of Responsibility Form.

Costs
The tenant will be responsible for the $55 new service fee and payment of any deposit required.
Making Changes
Changes to or revoking of tenant responsibility must be made in writing by the owner and submitted to Customer Service. If the owner decides to be reinstated, then for any future tenants, the owner will have to fill out another election form if they want to transfer responsibilities for the bill.
Submit Form
Termination
Tenants that are moving out should complete the Termination of Service form to stop the billing in their name as of the written stop date. This reactivates the owner's account. **If the tenant does not fill out this form, the tenant will be responsible for the utility bill until either a new tenant moves in or if the owner takes back responsibility for utilities.**
Tenant Termination of Service
Trash Services
If the property will be vacant for some time, the owner should contact CFPUA to have the carts picked up if they would like to suspend charges for this service.
Trash Services