Cape Fear Public Authority North Carolina

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1Safety

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1. Safety: How to Identify a CFPUA Employee

Authority Essentials

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1. Rates & Costs
2. Whom do I call with questions about my bill or service?
3. Where are you located & what are your hours?
4. Whom should I call with a water or sewer emergency?

Cape Fear Public Utility Authority Board

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1. Who is the Authority Board?
2. How long is a Board member’s term?
3. How can one become a Board member?

Customer Service

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1. Whom should I call if I have an emergency situation with my water and sewer after hours?
2. How have my rates changed?
3. Do I need to change any information with my online banking?
4. What security measures are being taken to protect my personal information, including my bank account number if I have signed up for automatic draft?
5. Will any of my personal information be considered public record or released?
6. Where are you located?
7. What are your office hours?
8. Do you give elderly or disabled discounts?
9. Does CFPUA provide trash and storm water services?

Environmental & Safety Management

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1. Whom do I contact to get my water tested?
2. Why do I have to test my backflow preventor every year?
3. How do I get a water meter?

Purchasing

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1. Does my company need to register for bids?
2. How can I find out about upcoming bids?

Water Conservation

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1. Are we currently under water restrictions?
2. If we’re not in a drought and there are no water use advisories in place, why are we still encouraged to save water?
3. Why is it important to conserve water?
4. Why isn’t water from the Atlantic Ocean treated and used for drinking water?
5. Can I use my private well for irrigation during water use restrictions/advisories?
6. What can I do if I see water waste? What happens when I report a potential violation to the water conservation hotline?

Payment Center & Administrative Offices: 235 Government Center Drive Wilmington, NC 28403
Customer Service: (910) 332-6550 Fax: (910) 332-6352 General (910)799-6064 Fax: (910) 799-6066
Payment Center: 305 Chestnut Street Wilmington, NC
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