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Authority Essentials

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1. Rates & Costs

For Rates & Charges effective July 1, 2010 click here...

2. Whom do I call with questions about my bill or service?

Call Customer Service at 910-332-6550

3. Where are you located & what are your hours?

CFPUA has offices at 235 Government Center and at 305 Chestnut Street in Wilmington, NC. Office hours at 235 Government Center are from 7:30 a.m. to 5 p.m. The location at 305 Chestnut Street is open from 8:30 a.m. to 5 p.m. Both offices are open Monday through Friday except for state holidays.

4. Whom should I call with a water or sewer emergency?

Call (910) 332-6565 for any emergency, no matter what time or day. Emergencies include major leaks, sewer spills, alarms sounding at pump stations, or any situation which endangers life, public health, or property.