Water Meter Replacement Program

CFPUA Announces Next Phase in Water Meter Replacement Program

17,000+ meters to be replaced over the next year; 
Upgrade in technology will increase accuracy, efficiency 

Cape Fear Public Utility Authority (CFPUA) is pleased to announce the start of Phase Two of its Water Meter Replacement Program. This second phase involves the replacement of more than 17,000 water meters within the CPFUA service area throughout 2017.  This portion of the program follows a successful pilot project, which took place in 2016. The initial phase involved the installation of approximately one thousand water meters and was used to test both the meters and the overall replacement process.

The water meter replacement program is part of CFPUA’s effort to upgrade its technology and ensure its services meet or exceed industry standards. The new meters are replacing pieces of infrastructure that are near the end of their useful life and allow CFPUA to bill with greater accuracy and efficiency.  The meters will use automatic meter reading technology to transmit readings to handheld and mobile devices, reducing the likelihood for billing errors while improving employee safety.

The new water meters will record consumption with greater accuracy, capturing the usage of water which may not have been registering through an aging meter.  Because CFPUA bills in thousand-gallon increments, the differences in the recorded consumption may not be enough to cause an increase in a customer’s bill.  If a bill does increase, it is almost certainly due to the old meter under-reporting water usage. CFPUA’s rates have not increased since 2014, so the likelihood that a customer will experience a significant change in their bill is reduced. 

The Phase Two upgrade areas are numbered in accordance with CFPUA’s billing system. Using the attached map, the 2017 replacement areas are:  30, 4, 29, 23 and 32. The new water meter does not require any maintenance by the homeowner and CFPUA in charge of maintained the meter after installation.  CFPUA is asking ask for homeowners to continue to keep the meter box clear of obstructions in case of emergency.  

Pedal Valves, Inc. of Luring, Louisiana, will serve as the General Contractor for the program, and they responsible for the proper installation of the new water meters.  Employees will be wearing uniforms or shirts and carry identification.  Pedal Valves employees will carry ID and will be driving Pedal Valve marked trucks.  They will wear blue shirts marked “PVI Meter Replacement Team”.  (A photo of an employee on the job is attached.)

While an employee of Pedal Valves will come to a customer’s door to inform them the work will begin, neither the employees of Pedal Valves, Inc. nor the employees of CFPUA will ever ask a customer for any payment or personal information at your home before, during, or after the replacement of the water meter.  If this takes place, we advise the customer to first contact the proper authorities and then call Mike McGill, CFPUA’s Chief Communications Officer, at 332-6704.



CFPUA to Begin Water Meter Replacement Program

Starting in mid-September, CFPUA will begin its Water Meter Replacement program to remove thousands of meters from our system that have met the end of their useful life and need to be replaced.  By upgrading to the new meters, CFPUA will be able to bill with greater accuracy and efficiency.  The new water meters will use automatic meter reading technology to transmit readings to handheld and mobile devices, reducing the likelihood for billing errors while improving employee safety. 

The new water meters will record consumption with greater accuracy, capturing the usage of water which may not have been registering through an aging meter.  Because CFPUA bills in thousand-gallon increments, the differences in the recorded consumption may not be enough to cause an increase in a customer’s bill.

If a bill does increase, it is likely due to the old meter underreporting water usage.  Because CFPUA’s rates have not increased since 2014, however, the likelihood that a customer will experience a significant change in their bill is reduced. 

The new water meter does not require any maintenance by the homeowner and CFPUA in charge of maintained the meter after installation.  CFPUA does ask for homeowners to continue to keep the meter box clear of obstructions in case of emergency.

Pedal Valves, Inc. of Luring, Louisiana, will serve as the General Contractor for the program, and they responsible for the proper installation of the new water meters.  Employees will be wearing uniforms or shirts and carry identification.  Pedal Valves employees will carry ID and will be driving Pedal Valve marked trucks.  They will wear blue shirts marked “PVI Meter Replacement Team”. 

Picture of PVI Worker

The following flyer will be sent to our customers on a consistent basis throughout the multi-year timeframe being used for the program.

Water Main Replacement Program Flyer

The following is a list of Frequently Asked Questions that should address the vast majority of customer questions.  You can also contact Mike McGill, Chief Communications Officer, at 332-6704 or mike.mcgill@cfpua.org.

Water Main Replacement Program FAQs