Heritage Park Area Project

March 18, 2016 Update - Mandatory Connection packet handed out March 14


On Monday, March 14, at 7 p.m., CFPUA hosted a public meeting at Wrightsboro United Methodist Church, 3300 N. Kerr Avenue, to discuss the mandatory connection process in detail.  The meeting operated a bit differently from past sessions to provide you with a greater opportunity to speak with our staff one-on-one about your connections.  A comprehensive handout was given out as well to serve as a take-home guide to the process.  Mandatory connection packets will be sent in the next two to three weeks via Certified Mail to officially begin the 180-day process.

To review the packet handed out on the night of March 14, 2016 please click here...

Chief Communications Officer
Cape Fear Public Utility Authority

February 25, 2016 Update - Mandatory Connection meeting set for March 14

The following letter is being sent today to every resident who will be connecting to water and sewer services under the joint NHC-CFPUA Septic-to-Sewer project. The project is entering its final stages of construction, allowing us to move into the Mandatory Connection phase in March.

On Monday, March 14, at 7 p.m., CFPUA will host a public meeting at Wrightsboro United Methodist Church, 3300 N. Kerr Avenue, to discuss the mandatory connection process in detail.  The meeting will operate a bit differently from past sessions to provide you with a greater opportunity to speak with our staff one-on-one about your connections.  A comprehensive handout will be given out as well to serve as a take-home guide to the process.  Following the meeting, mandatory connection packets will be sent via Certified Mail to officially begin the 180-day process.

As always, you can contact me with any questions you may have.  We hope you will be able to join us on the evening of March 14. 

Chief Communications Officer

February 26, 2016

Dear Property Owner:

The Heritage Park Septic-to-Sewer Project, constructed in partnership with New Hanover County, is reaching its final stages of construction and is on schedule for completion in March.  This letter is to inform you that, in the coming weeks, CFPUA will move forward with the mandatory connection process of services for your home, under Ordinance 1.13 of the CAPE FEAR PUBLIC UTILITY AUTHORITY UTILITY REGULATIONS AND ORDINANCE.

This letter also serves as an invitation.  During our multiple public meetings regarding this project, several issues of concern about the mandatory connection process were expressed.  Because of this, CFPUA will hold a final public information meeting that will focus in detail on the mandatory connection process before it begins in late March or early April.

The final meeting to discuss mandatory connection before the process begins will be held in the sanctuary of Wrightsboro United Methodist Church, located at 3300 N. Kerr Avenue, on Monday, March 14, 2016, at 7:00 p.m.  We hope you will be able to attend.

During the meeting, CFPUA staff will hand out information about the mandatory connection process and provide you with the opportunity to speak one-on-one with us about its costs, its timelines for compliance, our deferral process, and the financing options that are available to assist you.  In the weeks following this meeting, CFPUA will send - via Certified Mail – a mandatory connection packet that will direct you through the entire process and serve to officially start the 180-day connection period.

Thank you for your consideration and we look forward to meeting with you on March 14.  If you are not able to attend and wish to ask questions, you may send them to me at CFPUA, 235 Government Center Drive, Wilmington, NC 28403 or via email mike.mcgill@cfpua.org.  You can also contact me at 332-6704.


Mike McGill
Chief Communications Officer

December 21, 2015 Update


The Heritage Park project is moving into its final stages of construction, including paving and restoration work.  Over the course of the next few weeks, the sewer system will be tested and certified, allowing for CFPUA to move forward with mandatory connection.  At this time, we are planning to hold our next public meeting, required before mandatory connection begins, at some point in late January or early February. 

A letter will be sent to every resident about the meeting’s date, time, and place once it is set.  The session will have a short presentation but then break out into groups so attendees can have their questions answered individually.  The 180-day mandatory connection period will start shortly after the meeting is held.

The water portion of the project has been completed, tested, and inspected and it is available for connection in case of emergency.  If you are having an emergency issue with your well that must be addressed between now and the projected start of the mandatory connection process, please contact me immediately and I will connect you with the proper staff in our Engineering and Customer Service departments to help expedite your connection process.

Thank you again for your continued patience and understanding throughout the construction process. 

Merry Christmas and Happy Holidays,


Mike McGill
Chief Communications Officer

Heritage Park Area Public Meeting Presentation - 6 month Mandatory Connection Meeting


I’m sorry this was delayed a bit today but I had to respond to the media on another matter.  Thank you again to those of you who came out last night for the public meeting.  While there were some difficult moments, we hope we were able to clearly communicate key information about the project, the mandatory connection process, and the updated deferral process. 

The presentation I gave last night can be found here. We will provide a rundown of questions we could not completely answer – with their corresponding answers - in our next email newsletter. 

I would like to ask those of you who know of neighbors who do not use a computer to share this presentation with them.  As always, you or your neighbors can contact me at the information provided below with any and all of your questions.



Mike McGill
Chief Communications Officer


July 23, 2015 Special Update
The following information was mailed to every resident and served as the first page of our June/July Update emailed on July 15, 2015.

As always, CFPUA would like to thank you, the residents in the community, for your understanding as the project moves throughout the neighborhoods. We also thank you for your patience as work is conducted within the easements on your properties.

To provide a comprehensive update about the project’s completion and to begin the information process concerning mandatory connection, CFPUA will hold a public meeting on Tuesday, July 28, 2015 at 7 p.m. at the Wrightsboro Methodist Church, the same location as our pre-construction meeting last July.

July 28, 2015 Presentation

July 13, 2015

Dear Heritage Park area resident,

We are pleased to inform you that the joint septic-to-sewer project by New Hanover County and Cape Fear Public Authority, along with the water system project conducted by CFPUA, are both nearing completion. While there is construction, testing, and road restoration that remains to be completed, the projects have reached a point where we feel it is necessary to begin to shift the discussion toward the mandatory connection phase. To discuss the current status of the project, and begin a detailed dialogue about mandatory connection, we would like to invite you to a public meeting at 7 p.m. on Tuesday, July 28, 2015, at Wrightsboro Methodist Church, 3300 N. Kerr Avenue in Wilmington.

During this session, representatives from the Cape Fear Public Utility Authority will make a presentation detailing the work that remains, the schedule for completion, the timetable for the mandatory connection process, how to handle the disabling of your septic system, options for deferring your connection, and any other important developments. Following the presentation, we will again open the floor to questions about the project and the mandatory connection process to come. This invite letter is also being placed in the July/August Heritage Park email newsletter.

Thank you for your time and consideration. We hope to see you on July 28th. For those of you cannot attend the meeting, the presentation made at the session, as well as a list of key questions and answers, will be posted after the meeting to the Heritage Park Project page on our website, www.cfpua.org. There will also be another public meeting held later this year closer to the start of mandatory connection process. If you have any questions concerning this project prior to the meeting, please contact me and I will be glad to assist you with answers and information.


Mike McGill
Chief Communications Officer

October 23, 2014 Special Update

Construction Update: Bermuda Drive to be closed to Thru Traffic Monday, 10/27

The construction subcontractor is planning on crossing Bermuda Drive with their work on Monday, October 27th. As a result, Bermuda Drive will be closed to thru traffic for up to 2 days.

Traffic will be able to enter and exit the road at both entrances and driveways will be accessible but traffic control devices will be set up to stop thru traffic.

Emergency and school officials will be notified of the situation as well.

Thank you for your patience,


Mike McGill
Chief Communications Officer

October 2, 2014 Update

Update being delivered/emailed to Heritage Park Area

Dear Heritage Park Area resident,

The Heritage Park Area sewer and water project has been progressing into its construction phase. This email update is being sent to ask for your assistance on a key matter. As part of this project, services will be installed on your property so you can be connected to CFPUA’s systems after its completion. At this time, we would like to give an opportunity to provide us with your preference for the sewer service and water meter location on your property.

In the upcoming weeks, a self-addressed, stamped postcard with a sketch of a property/lot will be mailed to you. Residents along Bermuda Drive and Carl Seitter will be delivered door-to-door in your community. While it looks rather simple, the information we need you to provide is very important. CFPUA requests that you, to the best of your knowledge, mark where you want your sewer connection and water meter be placed on be located on your property line.

This information is necessary for our contractors and inspectors to complete their construction work. Therefore, CFPUA needs to receive your postcard by November 1, 2014, You can send your postcard back one of three ways: 1) mail it back; 2) drop it off at CFPUA’s main offices at 235 Government Center Drive in Wilmington; or 3) scan the postcard and email it to communications@cfpua.org.

If you do not receive your tap card in the mail by October 15, please email me at communications@cfpua.org.

If the postcard is NOT received by the November 1st deadline, CFPUA will install the services on the property where it is deemed most appropriate in order to ensure timely and cost-effective completion of the project. If you, as the owner, decide after the services are installed that you wish to have the connections in another location, you will be responsible for all costs associated with relocating the meter.

If you have questions or comments concerning this stage of the project, please contact me at the number and/or email below and I will be glad to assist you with answers or information.



Mike McGill
Chief Communications Officer

September 26, 2014 Update

We have received a couple of emails and calls about an answer we gave to a question in our newsletter, sent September 22, 2014. The question/answer was as follows:

4. Can I turn my well into an irrigation well? Yes, 100 feet is the minimum distance an irrigation well can be from a sewer line without receiving a variance from the State of North Carolina. Variances are rare at this stage of a project.

This answer was confusing and I apologize for any misunderstanding it may have caused.

The answer should have stated that CFPUA has received a variance for all existing wells that makes the setback distance 25’, not 100’, for a converted well. We should have stated that the 100 feet minimum distance only applies if a resident needs to put in a new irrigation well, NOT a conversion into an irrigation well.

September 19, 2014 Update

CFPUA has created a monthly newsletter to inform the public about the project.
Heritage Park September Project Newsletter (PDF)

July 17, 2014 Update

On Tuesday, July 15, 2014, the Cape Fear Public Utility Authority held a public, pre-construction meeting for the Heritage Park Area Project at the Wrightsboro Methodist Church. Staff from CFPUA, its construction contractors and New Hanover County attended to discuss the impacts of construction on the area and to provide an early outline of the mandatory connection process, which will occur sometime after the construction is completed.

While some preparatory work has already taken place in your community, construction is slated to begin next month and will have a significant impact on your neighborhoods for the next 14 to 18 months. A PowerPoint presentation was given, detailing several Frequently Asked Questions about the work that will take place, the schedule for the project, the people to contact with questions or concerns during the course of the construction, and what will occur following the end of construction, including the costs of mandatory connection. The presentation can be found here (PDF).

Following the presentation, a question and answer session was held for more than 90 minutes. Dozens of specific questions were asked and answered about the project and mandatory connection, while others required further explanation or could not be answered by the staff on hand. Those questions centered on the costs of mandatory connection, the overall agreement with the county, vacant lots, irrigation wells, the addition of water lines to the project, and the financing offered by CFPUA to assist with payments when mandatory connection takes effect. While minutes of the meeting were not taken, all questions where captured.

In the coming days, a post-meeting list of FAQs will be created to address the queries that were not completely answered during the meeting. They will be sent in our next update and posted on this page. The original list of FAQs can be found under the FAQs section of our homepage or by clicking here. There is already one key aspect of the connection costs that is being reviewed; it concerns the sewer connection fee. At issue is whether or not it will be charged at all as part of this project. We will have an answer by the next update.

An email list was created as attendees entered the meeting so CFPUA could provide regular updates when we hit key construction milestones. Unfortunately, many of the attendees put their street addresses on the list. I would like to ask those of you receiving this update to speak with your neighbors who may not see it. Feel free to give them my email address so they can contact me and be added to the email list.

CFPUA views this as a continuing dialogue. Several of you asked specific questions about your property. Please contact me and I will be glad to assist you with answers and information moving forward.

Thank you,


Project Description

  • The Heritage Park Sanitary Sewer Project is a New Hanover County-funded project to provide gravity sanitary sewer to the Heritage Park area, allowing for the removal of failing septic sewer systems. This project is funded through the Clean Water State Revolving Fund as it will improve water quality in the area. The project will serve the following streets with gravity sewer: Carl Seitter Drive, Emily Street, Danie Street, Olive Street, Fulbright Street, Pilgrim Circle, Heritage Park Drive, Jamaica Drive, Bermuda Drive, Nassau Road, Fairfield Drive, a short segment of Spring Road adjacent to Fairfield Drive, and Castle Hayne Road (NC133) between Bermuda Drive and Heritage Park Drive.
  • Heritage Park Project Map (PDF)