Opening & Closing Accounts

I am purchasing a home already connected to water and sewer. What should I do to establish service?
You may apply for service via the internet, by phone, or in our offices. Applications are available on our Applications and Forms page. Submit completed applications via email or by fax to Customer Service at 910-332-6352. You may also call 910-332-6550 or stop by our offices at 235 Government Center Drive or 305 Chestnut Street. There is an application fee of $55 which covers the administrative cost of setting up the account and sending a meter technician to the site. You will need to provide a copy of the top portion of the closing statement or the deed to verify name of owner(s) and date of transfer and a photo ID.

I want to build a new home. What should I do to establish service?
Contact a Customer Service representative at 910-332-6550 or stop by Cape Fear Public Utility Authority offices at 305 Chestnut Street or 235 Government Center Drive. The representative will take your application and explain the process to you.
 
Will I need to pay a deposit?
Deposits are required from commercial customers based on anticipated usage and $200 will be required for tenants of residential property without evidence of good credit.

I am moving into a rented home or apartment. What should I do to establish service?
You can apply for service via the internet, by phone, or in our offices. Applications are available on our Applications and Forms page which you can print and complete. Submit completed applications to email or fax to Customer Service at 910-332-6352. Or you can call 910-332-6550 or stop by our offices at 235 Government Center Drive or 305 Chestnut Street. There is a new service charge of $55 which covers the administrative cost of setting up the account and sending a meter technician to the site. You will need to provide a copy of your lease and a photo ID.
In addition, your landlord will need to complete an election form to authorize CFPUA to bill you. If you cannot provide evidence of good credit, you will also need to pay a $200 deposit for a total of $255 before your account will be set up.

Why do you need my social security number or driver’s license?
This information is used only to collect past due water and sewer bills and to establish your identity and authority to receive information about this account. You have the right to withhold this information.

I am selling my property. What should I do to have a final bill issued?
You will need to provide CFPUA a copy of the closing statement or other documentation to establish the date of the transfer relieving you of the responsibility for this property. The documents can be faxed to Customer Service at 910-332-6352, emailed, or mailed or delivered to 235 Government Center Drive, Wilmington, NC 28403. For additional assistance call Customer Service at 910-332-6550.

How often will I receive a bill?
You will be billed every other month (bimonthly) so you will receive 6 bills a year.

What is the procedure when a tenant is moving out?
The party who is responsible for the utility bill, in most cases the tenant, must contact CFPUA to give notice of account termination. CFPUA will turn off the water on this date and send a final bill to the tenant for all water used up until the service is shut off. If the tenant does not call CFPUA, the tenant will be responsible for the utility bill until the earlier of when a new tenant moves in or when CFPUA realizes the premises are vacant and shuts off the water. At this point, responsibility for the account, including fixed meter charges, will revert to the property owner. The property owner can call CFPUA to leave the water on for cleaning or to make other special arrangements.

How can I get additional information about CFPUA and utility services?
The most convenient resources are found here on our website where you can get copies of forms, ordinances and regulations, conservation tips, and other information about your water and sewer service.

When are your business office hours?
Our call center is open from 8 a.m. to 5 p.m. Monday through Fridays as well as our offices at 235 Government Center Drive and 305 Chestnut Street. Offices will close on state holidays and in the event of severe weather. If you have an emergency situation with water and sewer when our office is closed, call 910-332-6565.