Landlord & Tenants Information

For any questions not covered below, please contact Customer Service at 910-332-6550 during business hours or use our online Contact Form.

Who is responsible for paying utility bills?

Property owners to decide whether to retain control over new accounts for tenant-occupied properties or transfer responsibility to the tenant.

When will accounts currently in the property owner’s name be allowed to transition to the tenant?

The property owner will retain responsibility for utility services until CFPUA accepts the tenant’s application for new service.

How will a property owner transfer responsibility for utilities to the tenant?

There is an application for this process. The tenant will be responsible for the $55 new service fee and payment of any deposit required.

Can a property owner subsequently change or revoke an election to transfer utilities to or from the tenant?

A property owner may change or revoke the decision to retain the bill or transfer it to the tenant by completing another election form or notifying CFPUA in writing. If the property owner wishes to change the responsibility for payment from the tenant back to the owner before the tenant moves out, a $55 new service fee will be assessed to cover the cost of any necessary extra meter readings or bill preparation.

What will the costs be if the service is transferred to the tenant’s name?

The tenant will be responsible for paying the standard new service fee of $55 and a $200 deposit unless that tenant can supply evidence of good credit. If the existing account has been paid in a timely manner, CFPUA will accept a letter from the landlord affirming the tenant was the party providing the payments as evidence of good credit.

What happens when a tenant moves out and the apartment is vacant?

Once notified that a property is vacant, the property owner then becomes responsible for the fixed charges and any consumption that may occur after notification of vacancy. The property owner may request that the water be turned off, in which case CFPUA meter readers will turn the water off when they visit the premises to read the meter. Turning water off to a vacant property will help prevent damage that may be caused by undiscovered leaks, frozen pipes, or unauthorized water use. A $55 fee will apply each time the meter reader visits the premise to turn the water back on or off. If the property will remain vacant for some time, the owner should call CFPUA to also stop trash services. There will be no charges from Solid Waste if trash cans are removed from vacant premises. Stormwater fees may not be suspended or terminated.

Why are fixed costs charged for a property even during vacancy?

Fixed meter fees have been assessed to cover the large fixed costs of operating and maintaining the extensive capital facilities. The same debt service on the lines must be paid regardless of the volume of water flowing through the pipes. These charges represent the water and sewer capacity which is reserved for the residence.