Pay Online - Pay & Review Your Bill

Welcome to CFPUA’s Pay Online service, a free online service that will allow you to review your account information or make secure payments with your Master Card, Visa or checking account . . . 24 hours a day, 7 days a week.

Registered Users
New Users
  • If you're a 1st time users, be sure to have your current utility bill available.
  • Register to start using this convenient new service today.
Requirements to Pay Online
Please note that in order to use our Pay Online services, you must have:
  • An email address. Your PIN will be sent to this account.
  • Internet Browser (Explorer, Netscape, etc.) - must be capable of 128-bit encryption.
Other Payment Options
In addition to our online service, CFPUA offers you other convenient payment options.

Automatic Bank Draft Services 
To set up automatic bank draft, call Customer Service at 910-332-6550 Monday through Friday, 8 a.m. to 5 p.m. or submit the Bank Draft Authorization Form (PDF).

Debit or Credit Card Payments
To make a credit card payment, contact Customer Service at 910-332-6550 or visit 1 of our 2 payment centers located at 235 Government Center Drive or 305 Chestnut Street between 8 a.m. to 5 p.m. Monday through Friday. There are no service fees for credit card payments.

Cash or Check Payment
Visit 1 of our 2 payment centers at 235 Government Center Drive or 305 Chestnut Street between 8 a.m. to 5 p.m. Monday through Friday to pay by cash or check, or send your check payment to:
235 Government Center Dr.
Wilmington, NC 28403

Please do not send cash in the mail.

Payment Responsibility
Payment of Utility accounts is the responsibility of the individual or business listed on the account. The due date for your utility payment is printed on the bill. Payments received after 5 p.m. will the posted to the next business day. Weekend payments are posted on Monday. Payments on your account not received by the due date are subject to a late charge and disconnection.

More Information
For additional assistance, contact Customer Service at 910-332-6550 Monday through Friday 8 a.m. to 5 p.m.